What is DivineSense's return and refund policy?
- DivineSense accepts returns of new, unopened, unused, and undamaged items (that were NOT purchased as part of a Spiritual Care Package) within 14 days of delivery. DivineSense does NOT cover the cost of shipping of returned items at this time.
- Refunds will be issued for new, unopened, unused, and undamaged items within 7 days of DivineSense's receipt of the returned item. Please complete this contact form within 14 days of delivery. A restocking fee of 10% will be charged for returns.
- Divine Sense does NOT accept returns, exchanges or issue refunds on any Spiritual Care Packages at this time.
- Store credit is offered for items that are damaged or defective upon delivery of the item. If an item is damaged or defective, please complete this contact form and include your order number and be prepared to provide a photo of the damage/defect to DivineSense within 7 days of delivery.
- DivineSense does NOT offer exchanges.
What should I do if an item I received is damaged or defective?
- If an item is damaged or defective at the time of delivery, please complete this contact us form and include your order number and be prepared to provide a photo of the damage/defect to DivineSense within 7 days of delivery. DivineSense offers store credit only for items that are damaged or defective at the time of delivery.
Where does DivineSense ship to?
- DivineSense will ship anywhere in continental U.S.A. and Canada, except for post office boxes.
How quickly does DivineSense fulfill and ship orders?
- After full payment, DivineSense fulfills and ships orders within 3-5 business days.
- Packages generally ship via UPS, U.S.P.S. First Class Mail, or Priority Mail depending on the delivery times and weight of the order. We automatically refund any excess shipping paid to us.
- You will receive an email confirmation when your order has shipped.
What should I do if the US Postal Service did not deliver or lost my package?
- For problems with package delivery, please complete this contact form and provide your tracking number for further assistance.